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Grr... - Nothing to See Here

Jun. 28th, 2005

11:51 pm - Grr...

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I bought a Philips DVP642 from Overstock (which they "cleverly" don't refer to by name). Refurb, but, well, they test those, right? I don't care if it's not totally new if it works, right?

Well, it doesn't work.

At all.

It's fubar. DOA. Useless. A paperweight. It won't read Firefly disc 1. It won't read a Good Eats DVD. It won't read a DVD-R. It's totally unable to read anything.

Damnit! I don't have time to deal with this right now. It'll have to wait until next week, probably.

Comments:

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From:azhreia
Date:June 29th, 2005 08:58 am (UTC)
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hmm.

I'd be inclined to document this ASAP, in email preferably.

otherwise, it's "oh, so you bought this, but it took you two weeks to figure out it didn't worK? hur, hur, sir. pull one of the other ones wot plays jinglebells. you broke it, dint you?" and so on.

I've seen that game played before. :-(
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[User Picture]
From:wendelina2
Date:June 29th, 2005 06:41 pm (UTC)
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This is why, when I saw that deal on Overstock, I decided to pay the extra $10 and buy it new from Amazon.
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From:mavjop
Date:June 29th, 2005 06:47 pm (UTC)
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It's not just $10 more (I got my shiny paperweight on Overstock for $50.60 including all tax, shipping, etc., which is ~$15 less than Amazon), but if I had known about Amazon's offer, I might've chosen to do that instead.

Now I have to decide whether to return it for a refund (and go and buy it new from Amazon) or to return it for replacement.
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[User Picture]
From:wendelina2
Date:June 30th, 2005 09:37 pm (UTC)
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I have this perhaps irrational fear of refurbished things. I guess watching my parents make repeated trips back for things like that has left a sour taste in my mouth.

After I saw it, I chatted with some folks in the office, and checked Amazon. When I realized the price difference was pretty small, and it was new and not refurbished, I went that route.

Good luck getting this all sorted out. You should definitely document it or start paperwork/whatever with Overstock sooner rather than later.
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[User Picture]
From:mavjop
Date:June 30th, 2005 09:46 pm (UTC)
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Actually, yesterday late afternoon (or evening? I forget), I was going to file an RMA thingy, but then I read their return policy (sounded like they might stiff me with both shipping charges and a restocking fee)... so I "contacted support" (used the on-line chat option, which turned out well, because I copied and pasted the whole thing into a file for my records).

They've initiated the RMA thing. They claim I will be refunded shipping and no restocking fee will be charged. I opted for the "refund me" option. They told me they'll e-mail me a shipping label thingy within the next 2-4 business days. While delays are usually annoying, this is actually good, because it means I no longer have to do any more with it this week. :)

Following this, I went and ordered the same thing from Amazon. :) I ordered the refurb one because I trust Amazon far more than Overstock (well, and it's $20 cheaper), and I know if there's a problem that Amazon will make it right and doesn't have a lame-ass returns policy like Overstock. I would have ordered from Amazon in the first place if I'd known they actually had a lower price than Overstock for the same thing! Yay Amazon. We like the nice Amazon.
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